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Patients Define Evolving Expectations for HIT

Scott Mace, for HealthLeaders Media, September 17, 2013

If providers keep up with the tools available to patients, and turn yesterday's one-page brochure on a disease into tomorrow's Web site or mobile app, they will continue to be at the center of patient care.

What's the value of health information technology?

That's the question being asked during this week, National Health IT Week, organized by the Healthcare Information and Management Systems Society (HIMSS).

Certainly health IT has been very good to the members of HIMSS. The billions in Medicare incentive money paid out to providers in the past several years have enriched participating health IT vendors in a way that few portions of the IT industry have been able to enjoy, even considering the dot-com boom and the Y2K scare.

In Verona, WI this week, attendees of Epic's annual user conference are marveling at the company's brand new conference center, which holds 13,000 people. That's one big corporate conference center.

Out here on the West Coast, unionized nurses at Sutter Health targeted Epic in a press release titled "Sutter's $1 billion boondoggle," which described a scheduled eight-hour EHR outage followed by an unscheduled Monday morning outage that the nurses claimed exposed patients to risk.

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