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Officials appeal to frustrated healthcare.gov users: Come back

The Miami Herald / McClatchy, November 13, 2013

Confident that repairs to its HealthCare.gov website are progressing as planned, the Obama administration has begun notifying some 275,000 people who couldn't enroll in coverage at the troubled website's Oct. 1 debut to try again. "Those consumers who have perhaps created an account, but not submitted an application; those consumers who have submitted an application, but not selected a plan; those would be the kinds of individuals that we anticipate reaching out to and speaking with directly over time," said Julie Bataille, the communications director for the federal Centers for Medicare & Medicaid Services.