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Services: Automated case management and referral.
Issue Addressed: Need to streamline data exchange with post-acute care services within the IDN, including assisted living, skilled nursing, palliative care and home care.
Winning Vendor: ECIN.
Terms: Two-year deal, signed March 2007 after 12-month vendor search.
Selection Team: Seven members, co-led by Lisa Bragg, administrative director, senior services, at the nine-hospital health system.
Number of Vendors Considered: 200-plus—question RFP sent to eight, with five respondents.
Evaluation Tools: Live and Web demos with some 50 staff who completed 80-question evaluation scorecard.
Safe Side: After choosing ECIN, validated with two site visits before contract negotiations began. “We were willing to change if the site visits did not pan out,” Bragg says.
Deployment: Scheduled for completion by end of 2007.
—Gary Baldwin
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