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Client: ProMedica Health System, Toledo, OH.

Services: Automated case management and referral.

Issue Addressed: Need to streamline data exchange with post-acute care services within the IDN, including assisted living, skilled nursing, palliative care and home care.

Winning Vendor: ECIN.

Terms: Two-year deal, signed March 2007 after 12-month vendor search.

Selection Team: Seven members, co-led by Lisa Bragg, administrative director, senior services, at the nine-hospital health system.

Number of Vendors Considered: 200-plus—question RFP sent to eight, with five respondents.

Evaluation Tools: Live and Web demos with some 50 staff who completed 80-question evaluation scorecard.

Safe Side: After choosing ECIN, validated with two site visits before contract negotiations began. “We were willing to change if the site visits did not pan out,” Bragg says.

Deployment: Scheduled for completion by end of 2007.

—Gary Baldwin