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Measuring Patient Loyalty
Professional Research Consultants, Inc. (PRC), March 6, 2009
Patient-centered care is not just about keeping the patient actively involved in the treatment process. It is also about patient choice, and it begins the moment the patient contemplates where to receive care. Learn how survey methodologies, scales and measure impact loyalty and why the most effective way to increase loyalty is to have every patient feel that the quality of care they received was Excellent. Not very good, but Excellent.
BY:
Professional Research Consultants, Inc. (PRC)
www.PRConline.com
(PDF format - click here to download the latest version of acrobat reader)
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