A twist on retail health

The Center for Health, Media and Policy, April 10, 2013

Capital Blue is an innovative effort by Capital Blue Cross to reach one community with basic health and wellness services. It may sound a bit off the charts, but as Donna Lencki, Capital BC Chief Marketing Officer explained at Monday's session on consumer engagement at the World Health Care Congress in Washington, DC, "we look at the retail location as an opportunity to engage our members, our consumers, or our community in a different fashion." As with any upscale store, Lencki said the emphasis is on customer service. The 6,700 square-foot space and prime location provide an opportunity to potentially reach some 650,000 residents within a 30 minute drive.


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