Why hospitals should be more like Disney World

Houston Business Journal, October 1, 2013
Hospital executives have traditionally paid little attention to customer care, but the Affordable Care Act is going to change that, insiders say. Hospitals and health care systems can take note of basic best practices implemented by the most magical place on earth, said Steven Sullivan, vice president of Pearl Meyer & Partners LLC, an executive compensation consulting firm in Houston. In fact, it's in their best interest to do so, he said. I've never been to Disney World myself, but have heard it's magic.

MOST POPULAR

SPONSORED REPORTS
SPONSORED HEADLINES

SIGN UP

FREE e-Newsletters Join the Council Subscribe to HL magazine

SPONSORSHIP & ADVERTISING

100 Winners Circle Suite 300
Brentwood, TN 37027

800-727-5257

About | Advertise | Terms of Use | Privacy Policy | Reprints/Permissions | Contact
© HealthLeaders Media 2014 a division of BLR All rights reserved.