Medical Home's Payoff Comes From Effort and Technology
On occasion, medicine resembles the game of golf, and not just because some doctors like to hit the course on Wednesdays. For instance, the secret of a successful patient-centered medical home may boil down to this: a lot of hard work and a few technology tricks.
That's essentially the case at The Johns Hopkins Community Physicians, a division of Johns Hopkins Medicine. JHCP has 35 practices in 11 of Maryland's 23 counties and throughout Baltimore City. The entity consists of more than 400 providers with more than 800,000 encounters annually.
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Healthcare is rich in data. Yet healthcare lags in using data analytics to learn about the people it serves and to improve its operations and bottom line. Leaders are overcoming structural and cultural hurdles to involve many end users—executives, managers, and clinicians—as well as analysts.
JHCP delivers primary care services plus a growing presence in subspecialities, including hospitalists and intensivists. In 2005, the Institute for Safe Medication Practices named JHCP a winner of its annual Cheers Awards, in recognition of setting a standard of excellence in the prevention of medication errors and adverse events.
In 2007, JHCP began its Patient-Centered Medical Home initiative. Two years later, Johns Hopkins HealthCare (Johns Hopkins Medicine's managed care division) and CareFirst began JHCP's first Patient-Centered Medical Home pilot program at its Water's Edge clinic in Belcamp, Maryland.
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