HealthLeaders Media QualityLeaders - December 2, 2010 | What Disney Can Teach Hospitals About Patient-Centered Care View as a Webpage | Subscribe for Free
What Disney Can Teach Hospitals About Patient-Centered Care
Cheryl Clark, Editor, Community Hospitals
Hospitals are learning how to enhance the patient experience from the creative minds behind the "happiest place on earth" and other customer- and experience-focused enterprises.[Read More]
December 2, 2010
Editor's Picks

Hospital Data Mining Hits Paydirt
Our senior editor for finance, Karen Minich-Pourschadi, has advice for CEOs looking for cash. Her tips involve data mining, or predictive analysis, to find ways to better quality and save money at the same time.[Read More]

Top 10 Healthcare Technology Hazards for 2011
The ECRI Institute has issued its latest annual alert for technologies that cause potential harm. Categories include data losses, system incompatibilities, oversedation during patient-controlled analgesic infusion (PCA), and radiation overdoses during therapy. [Read More]

How Physicians Can Reduce Patient Wait Times
I mention in my column today that patient-centered care might make physicians more like maitre d's. My colleague, Anna Webster, gives physicians tips on how they can do just that to avoid long patient waits. [Read More]

Medical Errors Stubbornly Common, Studies Find
A decade and one year after the Institute of Medicine's To Err Is Human, we're still trying to get a handle on mistakes. A report in the New England Journal of Medicine says they haven't really declined significantly, which means tens of thousands of patients are still dying unnecessarily.[Read More]

Breakthroughs Report: Future Healthcare and Collaboration
Explore strategies to accelerate the drive toward more cost-efficient and quality healthcare. In this new HealthLeaders Media Breakthroughs report, leading hospital systems—Virtua, Crouse Hospital, Heartland Health, and The Chester County Hospital—share insights and lessons learned. [Read More]

Intelligence Report: Hospital Mergers & Acquisitions
Brand-new research shows that 64% of healthcare leaders expect an increase in M&A activity between acute care hospitals and both diagnostic imaging and ambulatory surgery centers. As the transaction tide continues to rise, the newest HealthLeaders Media Intelligence Report, Hospital Mergers & Acquisitions: Opportunities and Challenges, reveals key insights to help keep you afloat. [Read More]

Join the HealthLeaders Media Council
If you want even better insight into what your peers are doing as healthcare experiences seismic changes, this is an opportunity you can't afford to pass up. The HealthLeaders Media Council is comprised of the nation's leading healthcare executives who collectively provide the most unbiased industry intelligence available. As a HealthLeaders reader, we invite you to qualify to become a member by completing a brief survey.
Join fellow Council members to:
  • Share your knowledge of the industry by contributing to brief online surveys
  • Access survey results and research reports in advance
  • Pose questions to solicit colleagues' opinions on your organization's most pressing challenges
  • Receive quarterly HealthLeaders Media Webcasts ($1,500 annual value) as a thank you for your participation on the Council

  • [Read More]
This Week's Headlines

OCR: Data Breaches Double Since July
HealthLeaders Media, December 2, 2010


Use of CT scans is increasing, raising questions
The Los Angeles Times, November 30, 2010
Sponsored Headlines
AMA Webcast: The Online Customer Experience—Make it Exceptional: IBM has defined a forward-looking vision for how organizations will turn today's customer experiences into exceptional experiences that drive business results. Join us on September 21 to hear Kristen Lauria, Vice President of Marketing & Channels at IBM, talk about this vision and introduce two innovative clients who are achieving results today by bringing together the right combination of capabilities online.

Openness: The Basis for a Sound Unified Communications Strategy: The vast majority of customer environments are mixed environments. In this IBM® podcast you'll hear how an open approach provides you with choice. So instead of ripping out a perfectly good infrastructure, you can integrate what you've already invested in and create additional business value.

Extend the value of your IT and telephony assets: Unifying telephone communications with real-time collaboration tools can help businesses become more efficient. Read this paper to see how IBM® Lotus® Sametime® Unified Telephony software can give your business a competitive edge by extracting more value from your existing investments in telecommunications.

Demo: Unified Communications and Collaboration tools: Today, there have never been so many ways to communicate—phone, email, conferencing, texts, instant messaging, and more. But unless communication systems are unified with real-time collaboration tools, business opportunities may be lost. Watch this demo to see how IBM® Unified Communications and Collaboration tools can help your business stay competitive.

Save time, money and face—with LotusLive: The right collaboration tools do more than improve productivity and efficiency. Watch this video to see how a management consultancy company used LotusLive™ to improve its services and image to clients—while saving time and money in the process.

LotusLive Engage Demo: Now you can make working together easier than ever. Watch this demo to see how LotusLive™ Engage can help your business store and share documents, build networks and even host web conferences. And how it can also help your business grow by enabling you to react to challenges and opportunities quickly and efficiently.

Webcasts/Audio Conferences

Stay Connected to QualityLeaders
To help us ensure future delivery of HealthLeaders Media QualityLeaders, please add our "From" address—news.editor@healthleadersmedia.com—to your address book or e-mail whitelist.

From HealthLeaders Magazine
The Physician's Place in the ACO
Development of accountable care organizations may be critical to holding down costs and improving quality. But how will doctors' roles change? [Read More]
Leaders Forum
Bring Your Strategy to Life: Implementation and Feedback Stages: In a robust healthcare system, strategy is executed from the ranks. Employees must understand what the corporate strategy is, why it is important, what their role is within it and how to make decisions in everyday activities that breathe life into the strategy. In other words: they need to know how to execute the strategy. But explaining a strategy is not easy. In part 2 of her two-part guest column, Gabrielle DeTora explains the structures needed to translate effective strategic imperatives to the rank-and-file. [Read More]
Audio Feature
Strategies to Manage ED Arrivals
Authors of the book, The Hospital Executive's Guide to Emergency Department Management, Kirk Jensen, MD, MBA and Daniel Kirkpatrick from BestPractices, an emergency medicine leadership and staffing practice in Fairfax, Va., discuss strategies hospitals can use to better monitor and manage patient arrivals in the emergency department.[Listen Now]
Sponsor QualityLeaders
Contact Paul Mattioli, Sr. Director of Sales, at pmattioli@healthleadersmedia.com or call 800.639.7477.
MAGAZINE | NEWS | TERMS OF SERVICE | PRIVACY POLICY©2010 HealthLeaders Media
If you prefer not to receive this email newsletter, you can unsubscribe here
HealthLeaders Media QualityLeaders is a division of HealthLeaders Media ©2010
HEALTHLEADERSMEDIA
5115 Maryland Way
Brentwood, TN 21027
Serving the business information needs of healthcare executives and professionals.