HealthLeaders Media NursingLeaders - January 4, 2011 | To Boost Patient Satisfaction Scores, Engage Nurses View as a Webpage | Subscribe for Free
To Boost Patient Satisfaction Scores, Engage Nurses
Rebecca Hendren, Editor
When administrators say to put patient satisfaction high on the priority list, nurses counter that delivering care and keeping their patients safe is far more important. Too often, hospitals haven't been talking about patient satisfaction with their staff in the right way.[Read More]
 
January 4, 2011
 
Editor's Picks

Top 10 Quality Issues for 2010
Cheryl Clark, HealthLeaders Media's quality editor, writes about the top quality challenges healthcare providers will face in 2011. Many, such as imaging exposure effects, central line infections, and medical data breaches, dominated headlines in 2010.[Read More]
$3 Million Prize Offered to Solve Hospital Admissions Puzzle
The head of an accountable care organization-like physician network is offering a hefty prize for the design of a predictive model that can be used to prevent unnecessary hospitalizations and readmissions—and potentially realize savings of up to $30 billion nationwide. [Read More]
CMS Updates 'Physician Compare' Online Tool
The Centers for Medicare & Medicaid Services has launched an enhanced version of its Physician Compare online tool that provides detailed information about physicians and other healthcare workers.[Read More]
4 Ways to RAC-Proof Hospital Admissions
As we start the new year, financial leaders should ask their teams to make a resolution to prevent "wrong setting" denials. An expert in Recovery Audit Contractor-proof admission screening criteria weighs in on how to stop these denials in their tracks.[Read More]
Webcast: Proven Strategies to Market Women's Services
Women are a vital audience to reach—is your marketing cutting it? As the primary healthcare decision-makers and the key to unlocking additional service audiences, you need up-to-date, effective marketing strategies to win women's loyalty—thus, business—and expand your market share. Join HealthLeaders Media on January 31, at 1 p.m. (EST) for this 90-minute Webcast, including Q&A, and learn from women's health marketing experts. [Read More]

Sponsored Headlines

Forrester Whitepaper: CMO's Must Connect the Dots of the Online Brand: Digital has been widely embraced by consumers and by many parts of the enterprise. But the adoption of digital channels—Web sites, mobile apps, online sales and customer service, and other smart touches—has often occurred in a piecemeal way. This has resulted in three potential mishaps.

Openness: The Basis for a Sound Unified Communications Strategy: The vast majority of customer environments are mixed environments. In this IBM® podcast you'll hear how an open approach provides you with choice. So instead of ripping out a perfectly good infrastructure, you can integrate what you've already invested in and create additional business value.

AMA Webcast: The Online Customer Experience—Make it Exceptional: IBM has defined a forward-looking vision for how organizations will turn today's customer experiences into exceptional experiences that drive business results. Join us on September 21 to hear Kristen Lauria, Vice President of Marketing & Channels at IBM, talk about this vision and introduce two innovative clients who are achieving results today by bringing together the right combination of capabilities online.

Your world, your way: the IBM WebSphere: For a business to stay competitive, it needs to be more productive and respond quicker to business opportunities. Watch this demo to see how IBM® WebSphere® Portal software enables you to connect your users with the right people, applications, and information—to drive business efficiency and success.

IBM WebSphere Portal for insurance demo: With so many insurance companies to choose from, how can you stand out from the rest? Watch this demo to see how one insurance company did just that. By using IBM® WebSphere® Portal and related Lotus® software, their customers can now learn about products, file claims and much more; while their agents have access to the tools and resources they need.
 
 

NurseLeaders Forum

5 Ways to Get Nurses on Board the EHR Train
While RNs will have to go through a period of adjustment, they will discover that the learning curve on electronic health records systems is not as steep as they fear or imagine. Here are five tips from a nurse leader who has experienced successful IT implementations.[Read More]
 
 
Nursing Headlines

HIPAA Final Rules Deadline Announced
HealthLeaders Media, January 3, 2011

Clostridium difficile infections increasing among children
The Los Angeles Times, January 4, 2011

Patient Education on CT Scan Risks Lacking, Study Shows
HealthLeaders Media, January 3, 2011

Multiple Brain Death Checks Cause Harm, Study Shows
HealthLeaders Media , January 3, 2011

Audio Conferences/Webcasts

January 14: Nursing Peer Review: Improve Nursing Performance and Patient Outcomes
December 8: Nurse Retention and Workforce Planning: Meaningful Recognition Strategies for Building a Healthy Work Environment
On Demand: Nursing Orientation: Tools and Evidence-Based Best Practices to Engage New Hires
On Demand: Horizontal Hostility in Nursing: Proven Organizational Strategies for Effective Communication and Collaboration
On Demand: Shared Governance in Nursing: Case Studies in Collaborative Decision-Making
On Demand: Prevent HAIs through Evidence-Based Practices

 
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From HealthLeaders Magazine
20 People Who Make Healthcare Better
Some are revered; others would not win many popularity contests. All of them are playing a crucial role in making the healthcare industry better. [Read More]
 
Service Line Management
Creating Stroke Systems of Care
If U.S. healthcare is headed toward a model that eliminates fragmentation and emphasizes continuity and cooperation, stroke care may be leading the way and making a difference in patients' lives. [Read More]