HealthLeaders Media Health Plan Insider - April 27, 2011 | 5 Ways to Energize Your Patient Experience Strategy View as a Webpage | Subscribe for Free
5 Ways to Energize Your Patient Experience Strategy
Margaret Dick Tocknell, Senior Editor

Every hospital leader wants to boost patient experience performance scores, and with federal payments soon to be tied to performance, motivation is accelerating. An expert looks beyond amenities and shares strategic tips for raising the patient experience. [Read More]
  April 27, 2011

 
Editor's Picks
Despite ACA, Out-of-Pocket Medical Costs Lurk
Ninety percent of families living above the poverty level will be able to afford health insurance under the Affordable Care Act, a Commonwealth Fund report shows. Families with high out-of-pocket medical costs, however, may continue to struggle financially. [Read More]
3 in 4 Employers to Increase Health Plan Deductibles or Copays
While more than half of employers surveyed by an employee benefits advisory firm say they believe they should shoulder the brunt of future health plan premium increases, three quarters say they will continue to shift benefit costs to employees. [Read More]
U.S. Healthcare Costs Climb 6.19% Over 12 Months
The average per capita cost of healthcare services covered by commercial insurance and Medicare grew 6.19% over the 12 months ending in February 2011, but those rates of growth continue to decelerate, Standard & Poor's Healthcare Economic Indices show. [Read More]
3 Skillful Payer Negotiation Strategies
Hospital CFOs lacking strong experience with contract dealings can make costly missteps in trying to negotiate contracted payer reimbursements. But these expert strategies can make the process more fruitful. [Read More]
Webcast: Blueprint for an Integrated and Alignment-Driven Physician Compensation Plan
With the advent of the accountable care organization and reimbursement shifts from pay for performance to bundled payments, physician compensation plans must do more than ensure fair compensation for physicians. Join HealthLeaders Media for a 60-minute audio conference, including Q&A, to learn how to craft compensation plans for integration and alignment. [Read More]
Webcast: Achieving Ambulatory Surgery Center Success in the Reform Era
Reform, reimbursement, and reintegration—a triple threat to ambulatory surgery centers (ASCs) or new opportunities for ROI? Join HealthLeaders Media on May 11 for a 90-minute Webcast, including Q&A, to learn how to increase the financial return of ASC operations from leaders with proven ambulatory care ROI. [Read More]
Webcast: Ratchet Up Physician Referrals: Proven Methods & Measures
At the heart of successful physician referral programs are relationships that result in buy-in, engagement, and alignment. How do you build those? And, how do you use data to prove your program's success to the C-suite? Join HealthLeaders Media on May 18 for this 90-minute Webcast, including Q&A and case studies, for lessons and insights from marketing leaders with successful referral programs. [Read More]

Health Plan Forum
13 Hot ACO Buzzwords
Just in time to accompany the proposed accountable care organization guidelines from the Centers for Medicare & Medicaid Services, comes a handy glossary of federal healthcare policy lingo. [Read More]


Managed Care Headlines
Jindal's plan to sell LA health plan to private company draws attacks
The Texas Tribune, April 27, 2011

MA insurers' ambulance bill practice protested
The Boston Globe, April 27, 2011

Ministries allow Christians to share healthcare costs
The Washington Post, April 27, 2011

Cardinal Health to Pay $8M to Resolve 'Upfront Discount' Allegations
HealthLeaders Media, April 26, 2011

Supreme Court won't expedite review of healthcare law
The Washington Post, April 26, 2011

Medicare treatment costs in Metro Detroit posted online
The Detroit News, April 25, 2011

Medicare rules tighten screening for home healthcare services
Minnesota Public Radio, April 22, 2011


Sponsored Headlines
Case Study: Mayo Clinic helps radiologists pinpoint potential problems : Mayo Clinic transforms the way it processes and interprets medical imaging results to enable more accurate detection. Powerful algorithms pinpoint potential problem areas within medical images and flag them based on the probability of abnormality. This process transformation increases diagnostic sensitivity for detection of brain aneurysms through intelligent flagging of high-risk areas.

Case Study: University College London Hospitals: UCLH had to adhere to the 18wkRTT requirements stated by the U.K. government. The BPM based Patient Tracking System (PTS) enabled them to better manage their clinical pathways and resources and also help improve patient experience by reducing uncertainty in the scheduling of treatments.

Discover, Interact, and Optimize for Smarter Healthcare with BPM Powered by Smart SOA: This IBM® RedguideTM describes one of the most significant challenges in healthcare today: the need for healthcare providers to effect patient care positively and proactively in the face of increasing patient load and information overload. IBM WebSphere® business process management (BPM) powered by smart service-oriented architecture (SOA), or BPM powered by Smart SOA, has the potential to maintain the medical common body of knowledge. It also makes critical, current data available to practitioners in a manner that is consistent with the evidence-based, event-driven environment to which healthcare aspires. BPM powered by Smart SOA can also automate healthcare provider administrative and care delivery processes.

Webcasts/Rounds

May 11: Webcast: Achieving Ambulatory Surgery Center Success in the Reform Era

May 18: Rounds: Neurological Service Line Growth: Telestroke & Brain Tumor Innovations

May 18: Webcast: Ratchet Up Physician Referrals: Proven Methods & Measures

May 24: Webcast: Blueprint for an Integrated and Alignment-Driven Physician Compensation Plan

SEE ALL WEBCASTS


 
 
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From HealthLeaders Magazine
In an ACO, Who's Accountable?

It can be the hospital, but health plans, physician practices and medical service organizations can also serve as the "accountable" party. [Read More]

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Learn how increased collaboration between providers and managed care payers has the potential to reduce costs, improve processes, and enhance patient care.
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Read about practical strategies for maximizing the effectiveness of health and disease management programs.
Learn how to educate and engage members.

Audio Feature
Will DOJ Quash Insurers' Most Favored Nation Clauses?

A recent Department of Justice lawsuit threatens the "most favored nation" clauses common to many insurer contracts with healthcare providers. Attorney Dale Grimes of Bass, Berry & Sims discusses the potential upheaval associated with this contracting mainstay. [Sponsored by Emdeon] [Listen Now]
 
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