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  December 14, 2011 Follow us on FacebookFollow us on TwitterJoin us on LinkedInRSS feed

Smartphone Apps Bolster Patient Engagement

Marianne Aiello

Smartphone apps give healthcare organizations a new way to engage with a target group of consumers, as Mercy Health System did with an app for bariatric surgery. But an app launched for the wrong reasons can fall flat. >>>

 

Editor's Picks

Inside a Leapfrog Group Top-Ranked Hospital

The CEO of Seattle's Virginia Mason Medical Center explains how adapting and applying the Toyota production system to healthcare has helped the facility earn a sixth appearance on the Leapfrog Group's top hospital list. >>>

How KU Hospital Drives Patient Satisfaction

Since 1999, The University of Kansas Hospital has relied on one employee to lead a customer service training program. She has trained about 12,000 staff on the finer points of making patients happy, and patient experience scores have gone from the single digits to the high 90s. >>>

IHI: Hospitals, Patients Rethink Care; Berwick Blasts Rhetoric

At this year's Institute for Healthcare Improvement forum, leading-edge healthcare providers are thinking in detailed and creative ways about just what form changes to our healthcare system must take. >>>



News Headlines

Costco enters EHR business

InformationWeek, December 14, 2011

Highmark pharmacies may exclude Walgreens, Target

Pittsburgh Post-Gazette, December 14, 2011

NY law bans mail-order drug mandates

The New York Times, December 14, 2011

More docs turn to alternative medicine

The Chicago Tribune, December 14, 2011

New Rush hospital could be Chicago’s next great building

The Chicago Tribune, December 13, 2011

Opinion: Docs have iPad fever

InformationWeek, December 13, 2011

PepsiCo to pay for employee surgeries at Hopkins

The Baltimore Sun, December 12, 2011

12,000 trainees later, hospital's customer service ratings skyrocket

Kansas City Star, December 8, 2011



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Multimedia/Events

Webcast: Tackle Physician Turnover Costs, Rev Up Recruitment

Date: December 20, 2011
About: Losing just one physician can mean a $1 million hit to your budget, and most facilities have turnover rates that are much higher. Join HealthLeaders Media for a 90-minute webcast and Q&A, featuring Brett Walker, director, physician & provider recruiting, at Indiana University Health and J. Gregory Stovall, MD, senior VP of medical affairs for Trinity Mother Frances Health System. Learn proven techniques and strategies to address your recruitment and retention challenges. >>>




From HealthLeaders Magazine

Meet the HealthLeaders 20—2011

Determination and a willingness to take a chance are among the qualities we see in our annual HealthLeaders 20 as they set about dedicating their professional lives to making a difference for good in healthcare. >>>

 

Ready or Not, Reform Under Way

 

Getting Imaging into Focus


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