The CEO of Seattle's Virginia Mason Medical Center explains how adapting and applying the Toyota production system to healthcare has helped the facility earn a sixth appearance on the Leapfrog Group's top hospital list. >>>
Since 1999, The University of Kansas Hospital has relied on one employee to lead a customer service training program. She has trained about 12,000 staff on the finer points of making patients happy, and patient experience scores have gone from the single digits to the high 90s. >>>
At this year's Institute for Healthcare Improvement forum, leading-edge healthcare providers are thinking in detailed and creative ways about just what form changes to our healthcare system must take. >>>
InformationWeek, December 14, 2011
Pittsburgh Post-Gazette, December 14, 2011
The New York Times, December 14, 2011
The Chicago Tribune, December 14, 2011
The Chicago Tribune, December 13, 2011
InformationWeek, December 13, 2011
The Baltimore Sun, December 12, 2011
Kansas City Star, December 8, 2011
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