The CEO of Seattle's Virginia Mason Medical Center explains how adapting and applying the Toyota production system to healthcare has helped the facility earn a sixth appearance on the Leapfrog Group's top hospital list. >>>
Since 1999, The University of Kansas Hospital has relied on one employee to lead a customer service training program. She has trained about 12,000 staff on the finer points of making patients happy, and patient experience scores have gone from the single digits to the high 90s. >>>
At this year's Institute for Healthcare Improvement forum, leading-edge healthcare providers are thinking in detailed and creative ways about just what form changes to our healthcare system must take. >>>
InformationWeek, December 14, 2011
Pittsburgh Post-Gazette, December 14, 2011
The New York Times, December 14, 2011
The Chicago Tribune, December 14, 2011
The Chicago Tribune, December 13, 2011
InformationWeek, December 13, 2011
The Baltimore Sun, December 12, 2011
Kansas City Star, December 8, 2011
Stay Connected to HealthLeaders
Don't Miss the News You Want.
Spam filters exist for a reason, but not for the news you need. Make sure you aren’t missing your daily and/or weekly industry coverage. Add our address -- email@example.com -- to your address book or e-mail whitelist to keep the news you need in your inbox.
Is All of Your Leadership Team In The Know?
Our award-winning Daily News & Analysis e-newsletter can keep your leadership team abreast of relevant breaking news, and with in-depth industry coverage through 10 weekly e-newsletters that hit every pillar of healthcare, we've got your whole leadership team covered. Subscribe to any -- or all -- of our e-newsletters.