Editor's Picks
Our third annual list of healthcare buzzwords and catchphrases includes a handful of terms that are really oxymorons. And if you think about it, that's the very theme of health reform today. >>>
Worker fatigue can place patients and healthcare staff at a higher risk of adverse events, says the Joint Commission. In an alert, it lists 10 warning signs and suggests nine strategies for prevention. >>>
Since 1999, The University of Kansas Hospital has relied on one employee to lead a customer service training program. She has trained about 12,000 staff on the finer points of making patients happy, and patient experience scores have gone from the single digits to the high 90s. >>>
The CEO of Seattle's Virginia Mason Medical Center explains how adapting and applying the Toyota production system to healthcare has helped the facility earn a sixth appearance on the Leapfrog Group's top hospital list. >>>
News Headlines
The Baltimore Sun, December 27, 2011
Boston Herald/Associated Press, December 27, 2011
Dayton Daily News, December 27, 2011
Bloomberg BusinessWeek, December 23, 2011
The New York Times, December 13, 2011
HealthLeaders Media, December 15, 2011
HealthLeaders Media, December 14, 2011
NPR, December 15, 2011
The Plain Dealer, December 15, 2011
HealthLeaders Media, December 15, 2011
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