A tweet decrying a Baltimore hospital's effort to speed patient discharges implied that patient safety was being put at risk. How much damage was done to the hospital's reputation remains to be seen. >>>
Only 245 cases of patient harm in surgeries using the Da Vinci robot system have been reported to the FDA since 2000. The figure seems "very, very low" to researchers, who have identified eight cases of patient harm or death that were not in the FDA's database. >>>
The simplest, most effective patient experience strategy may be listening to the patient, directly through personal discussions and indirectly through survey data analysis. >>>
The personal computer has done a lot of good for clinicians in hospital settings, but its days are numbered. Zero-client terminals are quieter, safer, and cheaper to buy and to maintain. >>>
By law, employers must notify employees of health insurance benefits policy changes and coverage options by October 1. But a survey shows that 69% of workers have not yet received communications about any benefit policy changes. >>>
Nurses at the University of Pennsylvania Health System take a page from the pediatric playbook to make the hospital experience more patient- and family-oriented for adults, too. >>>
The final rule on health insurance exchanges sets forth standards for agent and broker participation in government-facilitated insurance marketplaces. It also requires qualified health plans that issue exchange products "to accept a variety of payment methods." >>>
Date: November 5, 2013, 1:00–2:30 p.m. ET
Marketing leaders from Covenant Health and Studer Group will help healthcare executives understand the importance of creating a patient-centered culture, share actionable examples of experience improvement techniques, and demonstrate how marketing can promote and sustain the hospital's patient experience strategy.
Register Today >>>
Los Angeles Times, September 4, 2013
Kaiser Health News / The Seattle Times, September 3, 2013
Bloomberg, September 3, 2013
Kaiser Health News, September 3, 2013
Bloomberg, August 30, 2013
Reuters, August 30, 2013
NPR, August 29, 2013
The Miami Herald / Associated Press, August 29, 2013
The Boston Globe, August 29, 2013
Reuters, August 29, 2013
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