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From HealthLeaders Magazine |
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The Hospital of the Future
| Sure, your organization offers sophisticated, compassionate care. But the patients of tomorrow will want much more than that. [Read More] |
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Leaders Forum
Express care improves patient flow in the ED
Sun Health Del E. Webb Hospital in Sun City West, AZ, was in trouble. From 2002 to 2007, the ED had seen an 87% growth in volume. Patient satisfaction was low, employee turnover was high, and most patients waited eight hours to be seen.
"Our patients hated us. They told us loud and clear on Press Ganey," says Noreen Vanca, RN, BSN, MS, administrative director of emergency services at Sun Health.
Like many other ED managers, Vanca knew something had to be done. In 2006, she began implementing the concept of fast-tracking patients with minor and nonacute injuries. [Read More]
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Audio Feature
A study by Northwestern University doctors shows that more than three-quarters of emergency room patients leave the hospital without completely understanding their discharge instructions. Kirsten Engel, MD, talks about why this misunderstanding occurs and what clinicians can do to make sure that patients take proper care of themselves after their hospital stay. [Listen Now] |
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