HealthLeaders Media NursingLeaders - November 17, 2009 | Nursing Department Improves Quality and Patient Satisfaction With Culture Change View as a Webpage | Subscribe for Free
Nursing Department Improves Quality and Patient Satisfaction With Culture Change
Rebecca Hendren, Editor
The University of Kansas Hospital was faced with a patient satisfaction rate in the fifth percentile, turnover rates that were through the roof, and the reality of an organization that was losing market share. As part of the organization's strategy to turn the hospital around, nursing set out to change the culture of the department. A renewed commitment to quality improvement, nursing excellence, and staff engagement—along with a six-part strategic plan—effected culture change that transformed the organization. [Read More]
 
Nov. 17, 2009
 
Editor's Picks

Researchers Studying Whether New Medicare Rule Will Reduce In-hospital Falls
The National Institutes of Health has given researchers at the University of Florida $1.6 million to determine whether a new Medicare rule eliminating payment for the cost of treating in-hospital falls will lower the rate of falls among hospital patients. [Read More]
CMS Report: House Reform Bill May Not Bend Healthcare Cost Curve
House Republicans, frozen out of the healthcare reform debate in many areas this year, jumped on the opportunity this past weekend to criticize Democrats through a new analysis of the House reform bill (HR 3962) from the Centers for Medicare and Medicaid Services' Office of the Actuary. The analysis, by Chief Actuary William Foster, said that the bill may not bend the healthcare cost curve. [Read More]
Report details billions lost in Medicare fraud
The government has paid more than $47 billion in questionable Medicare claims including medical treatment showing little relation to a patient's condition. Excerpts of a new federal report show a dramatic increase in improper payments in the $440 billion Medicare program that government auditors have cited as a high risk for fraud and waste for 20 years. Much of the increase in the past year is attributed to a change in the Department of Health and Human Services' methodology that imposes stricter documentation requirements and includes more improper payments. [Read More]
How to avoid falling victim to a hospital mistake
Many hospitals have been trying to reduce malpractice litigation exposure recently by admitting their mistakes. However, a recent case involving a pregnant woman who was mistakenly given a CT scan meant for a woman of the same first name, that tactic appears to have backfired. A Banner hospital in Arizona apparently mistook Kerry Higuera for another woman named Kerry who was to have had the CT. As a result, her unborn child was irradiated and though the hospital admitted its mistake and apologized, the child and his family still face the possibility that he will develop abnormally, and it appears the hospital will probably be sued. However, that doesn't mean the strategy isn't valid. [Read More]
Happy Thanksgiving!
From all of us at HealthLeaders Media, have a happy Thanksgiving holiday. HealthLeaders Media NursingLeaders will not publish next week, but will be back with a new issue December 1.
NurseLeaders Forum

Residency Programs Help Prepare Competent Nurses
Contributor Vicky Goeddeke, RN, MS, CEN, CPEN, the ANCC Magnet Recognition Program® and nursing excellence manager at Northwest Community Hospital in Arlington Heights, IL, examines the financial imperative for providing nursing residency programs, which help new graduate nurses overcome the challenges of moving from nursing school to practice and make a faster transition to become competent, capable caregivers. [Read More]
Business Rx

Nurses Save Time, Prevent Frustration with Computer Carts in Patient Rooms
Investing in new technology improves the medication administration process for nurses in a brand-new facility. The key for success and enthusiasm in the project was involving nurses in the process of choosing the right product that works for them. [Read More]
Nursing Health Headlines

In House, many spoke with one voice: Lobbyists'
New York Times – November 16, 2009

CDC: More Than 20% of American Adults Smoke
John Commins, for HealthLeaders Media – November 16, 2009

Swine Flu Vaccine Offers Lessons in Leadership
Philip Betbeze, for HealthLeaders Media – November 13, 2009

Little benefit seen, so far, in electronic patient records
New York Times – November 16, 2009
Audio Conferences/Webcasts

December 18, 2009: Succession Planning: Retaining and Developing Talent in the Nursing Workforce
November 17, 2009: Nurse Accountability: Six Steps to Create a Culture of Commitment
On Demand: Hostility to Collegiality: Strategies for Creating Collaborative Nursing Relationships
On Demand: Shared Governance: Effective Strategies to Enhance Your Decision-Making Model
From HealthLeaders Magazine