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Friday, October 16, 2009


Daily news & Analysis



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From HealthLeaders Media '09: Reinventing the Patient Experience

By: Rick Johnson, for HealthLeaders Media, October 16, 2009

More than ever, healthcare organizations are trying to reinvent the patient experience—not just to see improvements to patient satisfaction scores, but also as a way of shifting the organizational culture to better meet quality and safety goals.

More Analysis »


From HealthLeaders Media '09: Healthcare in the Experience Economy

By: Elyas Bakhtiari, for HealthLeaders Media, October 16, 2009

Healthcare, like the rest of the United States, is transitioning from a service-based economy to an experience-based economy, said Joe Pine, best-selling author of The Experience Economy and Authenticity, during a keynote address at HealthLeaders Media 09: The Hospital of the Future Now in Chicago on Thursday. Services in the United States have essentially become a commodity, he explained. The key to success for any business is not necessarily improving the service they provide, but improving the customer's overall experience.

More Analysis »


Cedars-Sinai CEO Suggests CT Changes to Prevent More Radiation Overdoses

By: Cheryl Clark, for HealthLeaders Media, October 16, 2009

Cedars-Sinai CEO Tom Priselac Thursday listed four recommendations to improve the function of 64-slice CT scanners after 206 patients there received CT brain perfusion studies with eight times normal radiation.

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Physician Groups Back Medicare Payment Reform Bill

By: John Commins, for HealthLeaders Media, October 15, 2009

Physicians' organizations are mounting a concerted campaign to roust support for a newly introduced bill in the U.S. Senate that would do away with the Medicare physician fee schedule under the sustainable growth rate formula.

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Lack of Physician Participation is Hindering Quality Efforts

By: John Commins, for HealthLeaders Media, October 15, 2009

Time constraints, financial pressures, and a waning sense of obligation to hospitals are hindering physician participation in hospital quality improvement efforts, according to a study by the Center for Studying Health System Change.

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House Panel Looks to Help Underinsured

By: Janice Simmons, for HealthLeaders Media, October 16, 2009

While Congress has focused on the estimated 46 million without insurance as it looks to overhaul the healthcare system, the House Energy and Commerce Subcommittee on Oversight and Investigations on Thursday moved to include review of the estimated 25 million who are underinsured.

More Analysis »


Hospitals Question Dietitians' Right to Prescribe Diet Orders

By: Emily Berry, October 15, 2009

Between aging Baby Boomers and obesity in school children, there appears to be no shortage of work for dietitians in the coming years. However, hospitals may need to take a closer look at how these employees write diet orders in order to comply with national regulations.

More Analysis »


California Nursing Homes to Post Five-Star Ratings

By: MacKenzie Kimball, for HealthLeaders Media, October 15, 2009

California Governor Arnold Schwarzenegger signed legislation October 11 requiring California nursing homes certified by Medicare or Medicaid to post their rating determined by CMS' Five-Star Quality Rating System.

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Four Reasons for Optimism About the Future of Healthcare

By: Elyas Bakhtiari, for HealthLeaders Media, October 15, 2009

There are plenty of reasons to be pessimistic about the future of healthcare, but here a few reasons for optimism.

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50 States/50 Levels of Quality Care

By: Janice Simmons, for HealthLeaders Media, October 15, 2009

The Commonwealth Fund's 2009 State Scorecard on Health System Performance—much like its inaugural version in 2007—finds a mixed bag in terms of quality healthcare.

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