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Tuesday, December 13, 2011

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Inside a Leapfrog Group Top-Ranked Hospital

By: Margaret Dick Tocknell, for HealthLeaders Media, December 13, 2011

Seattle's Virginia Mason Medical Center's CEO explains how adapting and applying the Toyota production system to healthcare has helped the facility earn a sixth appearance on the Leapfrog Group's top hospital list.

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Ready or Not, Reform Under Way

By: Philip Betbeze, for HealthLeaders Media, December 13, 2011

Whether or not the Patient Protection and Affordable Health Care Act is ultimately repealed, many of the drastic changes taking place in healthcare today regarding strategy, composition of assets, and even the business model are already under way.

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6 Ways to Reduce Physician Turnover

By: Karen Minich-Pourshadi, for HealthLeaders Media, December 12, 2011

Are you focusing on physician recruitment but neglecting physician turnover? By one estimate, the loss of a single physician can create a $1.2 million loss. Here's how Baystate Health reduced turnover by over a third in a single year.

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How KU Hospital Drives Patient Satisfaction

By: John Commins, for HealthLeaders Media, December 12, 2011

Since 1999, The University of Kansas Hospital has relied on one employee to lead a customer service training program. She has trained about 12,000 staff on the finer points of making patients happy, and patient experience scores have gone from the single digits to the high 90s.

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Webcast: Tackle Physician Turnover Costs, Rev Up Recruitment

By: November 7, 2011

Date: December 20, 2011
About: Losing just one physician can mean a $1 million hit to your budget, and most facilities have turnover rates that are much higher. Join HealthLeaders Media for a 90-minute webcast and Q&A, featuring Brett Walker, director, physician & provider recruiting, at Indiana University Health and J. Gregory Stovall, MD, senior VP of medical affairs for Trinity Mother Frances Health System. Learn proven techniques and strategies to address your recruitment and retention challenges.

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