Over the past decade, INTEGRIS has perfected the generation of accurate out-of-pocket cost estimates for patients:
- The health system began offering out-of-pocket charge estimates to patients in 2006 through the organization's "Consumer Priceline" program.
- The program has expanded from 900 cost estimates per month conducted manually to about 20,000 estimates per month conducted through an automated process.
- Point-of-service collections from patients have skyrocketed since INTEGRIS launched the health system's price-transparency initiative, rising from $900,000 in 2007 to $18 million in 2015.
"Our biggest measure of success is point-of-service collections. We're going to hit the $20 million mark," Meyer said.
At INTEGRIS, patient cost estimates are generated during the scheduling of medical procedures, which is an effective time to start engaging patients as financial partners, he said. "It's important for patients to understand their financial responsibility as soon as possible."
The ability to give patients accurate out-of-pocket cost information upfront has been a powerful market differentiator for INTEGRIS in recent years, Meyer said. "It's the value that we provide to the consumer more than the price."
Christopher Cheney is the senior clinical care editor at HealthLeaders.