Dallas Morning News, January 26, 2010

A new Texas law allows patients to see a mediator for unexpected hospital bills. These mediators are negotiators acting as a link between health providers and patients, but some mediators, so far, are reluctant to participate. They're upset by the law's requirement to decide whether a physician or hospital is acting in "bad faith" during the mediation process, the Dallas Morning News reports. The law is vague on what constitutes bad faith, mediators say, and note that providers can choose the mediator in a patient billing dispute.

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