InformationWeek, November 5, 2013
Despite all of the glitches in HealthCare.gov and, to a lesser extent, state-run health insurance exchange sites, 21% of adults who visited the state and federally operated health insurance marketplaces enrolled in a health plan, a new Commonwealth Fund survey found. Those who did not enroll said they were not sure they could afford a plan (48%), were still deciding on a plan (46%), had technical difficulties with the website (37%), or cited all three reasons. The nationally representative poll queried 680 people. Overall, 17% of Americans who are potentially eligible for coverage have visited the new health insurance marketplaces to buy coverage via e-mail, Internet, phone or in person, according to the research.