'Dismal' Understanding of Health Plans Among Consumers
Only 14% of consumers surveyed understand basic insurance terms such as "copayments," and "deductibles." They will make "disastrous decisions," when health insurance exchanges come online in a few weeks, says an economist and researcher.
With health insurance exchanges expected to launch on Oct. 1, health insurers have been busy creating websites and other materials to help guide their potential customers through the new online marketplace.
Typically the insurers use an interactive resource that walks consumers through the HIX process, provides information about available tax credits, and produces a customized summary of options. By all reports these websites are well received.
A study from Carnegie Mellon University suggests, however, that despite these efforts, the root problem for consumers is that health insurance has become so complex that consumers just don't understand it. The study casts doubt on whether consumers can even make informed healthcare purchasing decisions.
The study, published in the Journal of Health Economics, looks at two surveys—one covering insurance basics and a second asking respondents to figure out their share of a hospital bill.