New players in healthcare are gaining a toehold with frustrated consumers who are "ready to abandon traditional care models for ones that echo experiences in banking, retail and entertainment," research from PwC's Health Research Institute indicates.
"The timelines and the pressures we're putting on the industry need some flexibility and sequencing so that people can be successful," says the CEO of CHIME. He and others are hopeful that Kathleen Sebelius's successor will listen to and understand the needs of the field.
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