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Patient Experience: Help Wanted - 2010

Patient Experience

While 72% of senior healthcare leaders say that patient experience has been more of a priority in the past year, only 1 of 8 CEOs has primary responsibility for it. With this kind of paradox revealed, our 2010 survey delves into the realm of patient experience and its challenges, including why healthcare leaders report lack of success in achieving the kind of patient experience they need to provide.

In this exclusive, original research and analysis, 303 top healthcare executives and clinical leaders offer insight into:

  • Organizational structural response to patient experience
  • Primary responsibility for patient experience
  • Top motivators for implementing patient experience strategy
  • The biggest stumbling blocks to an effective patient experience strategy
  • Tracking the success of patient experience strategies
  • Online communication strategies used to engage e-patients
  • The challenges presented by making patient experience a priority

Multimedia Requirements: Adobe Reader 9 or later, available for free download. (Past Reader versions require an active internet connection to access audios and videos.)


Highlights from HealthLeaders Magazine:
Analysis and highlights of the Patient Experience Intelligence report were originally published as a special report in the October 2010 issue of HealthLeaders Magazine.

DOWNLOAD HEALTHLEADERS MAGAZINE HIGHLIGHTS

AudioFeature: Patients at the Center
Michael Dowling, CEO of North Shore-Long Island Jewish Health System, has set a 10-year goal for his organization to be in the top metric in terms of quality, patient safety, patient satisfaction, and care coordination. "You want to be in a situation that when people come to North Shore they get the full complement of services, easily coordinated, with total transparency and communication. Where people leave at the end of the day and say, 'That was a great experience,'" he says. Here, he talks about how the organization is putting patient care at the center of everything they do.

LISTEN TO THE AUDIOFEATURE


AudioFeature: Building Blocks of the Patient Experience

The healthcare system is on the cusp of accepting the positive influence of patient experience on quality, says Steve Ronstrom, president and CEO of Hospital Sisters Health System Division and CEO of Sacred Heart Hospital in Eau Claire, WI. In a recent interview, the lead advisor for the HealthLeaders Media Intelligence Report, Patient Experience: Help Wanted, explains how basics such as infrastructure and technology combined with the people skills of empathy and caring can improve outcomes.

LISTEN TO THE AUDIOFEATURE

 

 



 

Patient Experience Leadership Survey - 2009

The most striking data to come out of the 2009 HealthLeaders Media Patient Experience Leadership Survey: Nearly 90% of top-level healthcare executives said patient experience is either their top priority or among their top five priorities. But there’s a gap between what senior executives say about patient experience and what they’re actually doing. What's getting in the way? An absence of leadership, a lack of financial commitment, and uncertainty over what it will take to truly transform the patient experience.

HealthLeaders Media surveyed more than 200 top-level healthcare executives about their organization’s patient experience efforts. In this report, they tell us what initiatives they have underway or in the works, indicate who in their organization is in charge of those initiatives, share how much they’re spending to improve the patient experience, talk about their biggest stumbling blocks, and more. 

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