Patient Experience Beyond HCAHPS: Care Coordination and Cultural Transformation
About this Report:
This report is available in a premium, buying power, and complimentary version. Decide which is right for you:
PREMIUM - is designed for healthcare decision makers, and provides key takeaways and actionable strategies; three real-world case studies; segmentation data, and a meeting guide.
PREMIUM BUYING POWER - is designed for healthcare industry suppliers and includes all the content in the Premium version, plus: detailed drill-down data on purchasing trends and projections to aid marketing and sales strategies.
COMPLIMENTARY - A complimentary resource, this Intelligence Report offers proprietary survey results on critical topics in healthcare, powered by the HealthLeaders Media 6,200+ member Council.
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More information about this report
This exclusive, original research and analysis offers key insight from top healthcare executives and clinical leaders, including:
- Three-quarters (74%) of healthcare executives expect to focus on training and education over the next three years to improve patient experience
- The top two areas of increased spending for patient experience will be technology for physician and staff (67%) and patient use (53%)
- Three-quarters (71%) of healthcare leaders will focus on care coordination to improve patient experience.
- Two-thirds (66%) of leaders will be working with provider partners to improve patient experience