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Cover Story:
The Banks Are Coming
With hefty profits on the line, financial institutions and their rapid transaction speeds are coming to healthcare—and the bargain-hunting consumer won’t be far behind.

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Had Your Shots?
New JCAHO recommendations encourage hospital employee flu vaccinations.
Staff the Halls
Five tips for managing the holiday scheduling nightmare.
Marketing Among Giants
That high-ranking neighbor may not be as tough a competitor as you think.
Making Honesty the Policy
Many hospitals are discovering that error disclosure brings financial rewards and an imageboost—not million-dollar lawsuits.
Five Minute Consult
Watch What You Plug In
A Memphis hospital clamps down on external devices to safeguard its data.
Reporter's Desktop
Nothing Measured, Nothing Gained
ROI on technology investments can be found—if you know where to look.
DEAL!
An inside look at an IT contract.
Behind the Wires
Judy Murphy overlays common applications across multi-hospital Aurora Health Care.
Underinsured? Who, Us?
Hospitals aren’t used to that term being applied to them.
Sharing to Survive
Some fiercely independent docs are staying solo clinically by joining forces financially.
Money Talk
Lightening the Load
Revenue cycle outsourcing remains a popular option for many physician groups.
Chain of Tools
Barcode-enabled handhelds help cut labor and supply costs.
Armchair Finance

Scorekeeping
What's your score? That question piques curiosity and creates competition like few others, as this issue's cover story details.
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