St. Elizabeth Healthcare is a five-hospital system in northern Kentucky. Joseph W. Gross, its president and CEO, found that communication was a big problem between primary care physicians in the community and the specialists working on their patients in the hospital. Nurses were often put in the middle, playing telephone tag between the doctors, which caused them to spend time on tasks that didn’t take advantage of their high-dollar skills. So Gross went hunting for a solution.
A chargemaster checkup can capture lost revenue, but perhaps more important, it can help prevent compliance issues.