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Cover Story:
Board on the Floor
Quality isn't just for the docs anymore. A growing emphasis on hospital quality is sparking a new governance model that requires trustees to monitor more than just the bottom line. Is your board ready to take charge?

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If It Ain't Broke, Fix It
Senior leaders are spending less time in the corner office and more time on clinical floors as their organizations work to identify and eliminate shortcuts before serious errors occur.
From Foe to Friend
The Corner Office
Five Minute Consult
HCAHPS Anxiety? Take a Breath
Not Just 'Techies' Anymore
Savvy CIOs can help transform the IT staff from "dweebs" to strategic partners.
Advanced Warning
Reporter's Desktop
The New Rainmakers
Think nurse staffing is just a necessary cost to be absorbed? Nurses have a bigger hand in profitability than you think.
A Semi-Victory for Evanston Northwestern
Money Talk
Armchair Finance
Bringing Technology to the Little Guys

Making the Difference

The HealthLeaders 20 featured in this issue—people chosen by our editorial team for making a difference in healthcare—reflect not only the world of healthcare today but the world.

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