Board on the Floor
Quality isn't just for the docs anymore. A growing emphasis on hospital quality is sparking a new governance model that requires trustees to monitor more than just the bottom line. Is your board ready to take charge?
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We Can Rebuild It
After taking a steep financial hit, a Memphis health system finds the secret to rescuing a struggling transplant center-transplant it.
After taking a steep financial hit, a Memphis health system finds the secret to rescuing a struggling transplant center-transplant it.
What is RSS?
Not Just 'Techies' Anymore
Savvy CIOs can help transform the IT staff from "dweebs" to strategic partners.
Savvy CIOs can help transform the IT staff from "dweebs" to strategic partners.
What is RSS?
If It Ain't Broke, Fix It
Senior leaders are spending less time in the corner office and more time on clinical floors as their organizations work to identify and eliminate shortcuts before serious errors occur.
Senior leaders are spending less time in the corner office and more time on clinical floors as their organizations work to identify and eliminate shortcuts before serious errors occur.
What is RSS?
The New Rainmakers
Think nurse staffing is just a necessary cost to be absorbed? Nurses have a bigger hand in profitability than you think.
Think nurse staffing is just a necessary cost to be absorbed? Nurses have a bigger hand in profitability than you think.
What is RSS?
The Quality-Driven Consumer1
What does quality in healthcare really mean to consumers? One survey found that good physicians and treatment options constituted quality healthcare for a majority of consumers, but a multitude of other factors, from advanced technology to being treated with respect, were also cited.
What does quality in healthcare really mean to consumers? One survey found that good physicians and treatment options constituted quality healthcare for a majority of consumers, but a multitude of other factors, from advanced technology to being treated with respect, were also cited.
Stuck at the Gate
It is two hours past the time my flight was supposed to leave. The Kennedy Airport gate attendant has a glazed, defensive look on her face. An older gentleman with a Southern accent is more upset than most of us, probably because he doesn't fly enough anymore to become dulled by the lack of quality, performance and accountability of airlines today. We air travelers expect delays--and just pray they don't leave us sleeping in the terminal, our heads propped against a carry-on bag.
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