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Cover Story:
Board on the Floor
Quality isn't just for the docs anymore. A growing emphasis on hospital quality is sparking a new governance model that requires trustees to monitor more than just the bottom line. Is your board ready to take charge?

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If It Ain't Broke, Fix It
Senior leaders are spending less time in the corner office and more time on clinical floors as their organizations work to identify and eliminate shortcuts before serious errors occur.
From Foe to Friend
The Corner Office
Five Minute Consult
HCAHPS Anxiety? Take a Breath
Not Just 'Techies' Anymore
Savvy CIOs can help transform the IT staff from "dweebs" to strategic partners.
Advanced Warning
Reporter's Desktop
Deal!
The New Rainmakers
Think nurse staffing is just a necessary cost to be absorbed? Nurses have a bigger hand in profitability than you think.
A Semi-Victory for Evanston Northwestern
Money Talk
Armchair Finance
Bringing Technology to the Little Guys

Mission Possible

Mission statements are often mocked for being uselessly generic. Random mission statement generators (really) can spit out any combination of "trust" and "teamwork" and "patient needs." Yet many real mission statements adopted by hospitals and healthcare systems are seriously specific, with careful and clear thought given to who should be served, how they should be served, and how management and the medical staff should work together toward those ends.

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