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Payer Rankings Don't Tell Providers' Stories

Jacqueline Fellows, for HealthLeaders Media, December 5, 2012

When MGMA-ACMPE (formerly Management Group Medical Association) released its annual ranking of payers in mid-November, the list of who is doing the best job keeping practice professionals satisfied looked exactly the same as last year. Medicare Part B topped the list and United came in at last place.

But a closer look at the satisfaction scores MGMA-ACMPE members assigned to payers reveals practice professionals aren't as happy as the list indicates at first glance.

For the last five years MGMA-ACMPE has conducted a poll to determine group practice professionals' attitudes toward payer interactions. This year, the 13-question survey focused on seven categories:

  1. Overall satisfaction
  2. Payer communications
  3. Provider credentialing
  4. Contracting
  5. Payment policies
  6. System transparency
  7. Innovative payment models


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