"This is the second Consumer Reports piece on hospital safety in less than one year. However, the current report is accessing data that is still more than two years old and does not reflect the fact that the Health Center has substantially improved, across the board, in safety metrics. As such, the report does not accurately portray the quality of care available at the UConn Health Center today," the statement read.
"We urge the public to also use other sources of information that are current, such as the U.S. Department of Health and Human Service's Hospital Compare website."
"According to Hospital Compare, in categories where statewide comparisons are available, the Health Center is above the Connecticut average in the majority of quality metrics. For example, current Hospital Compare data shows the Health Center, as compared to other local hospitals, among the best for:
Clinch Valley Medical Center in Richlands, VA, received a score of 14 from Consumer Reports, the lowest score in the nation. Beth Stiltner, the hospital's quality and risk manager told the magazine that its criteria for ratings represent "only a small piece of the entire hospital's performance." The hospital's Website notes that it was recognized this year by Virginia Hospital & Healthcare Association for improving patient safety.
Santa conceded that the Consumer Reports ratings have their limits.
"Our Ratings are an important measure, but they're not the only source you should consult. They don't, for example, assess how successful hospitals are at treating medical conditions," he said.
He encouraged patients planning a hospital stay to consult multiple sources, including Hospital Compare and Leapfrog Group.