NFP Groups Release CA Patient Experience Rankings
The report used responses from nearly 59,000 commercially insured patients in HMOs and point-of-service plans who were treated in 2012 and early 2013. Eligible providers include specialists, nurse practitioners, and physicians assistants.
The scores were derived in multiple ways.
First, for an overall score for each medical group, patients were asked to rate their experience on a 0 to 10 scale, which is shown with a red bar. For example, the survey shows that Sierra Medical Group in Lancaster, CA, scored the worst, with an overall rating of 51. Sutter Gould Medical Foundation scored the best, with an overall score of 74.
Second, patients also were asked to rate providers on whether they "always," "usually," "sometimes," or "never" received a good experience on a type of care. Only "always" responses were counted toward a good score. The questions were then divided into categories of care, including communication with patients, timely care and service, coordination of care, and helpfulness of office staff.
The 3,800-physician Hill Physicians Medical Group of the East Bay, in San Ramon, CA tied with Valley Care IPA of Fillmore, Ventura, and Santa Paula, to receive top scores in those four categories. Sierra Medical Group in Lancaster received the worst scores in all four categories.
- CFO Exchange: Smartphones Poised to Disrupt Healthcare, Says Topol
- CNO on Hospital Redesign: 'You Can't Over-Communicate'
- How Digital Strategy Shapes Patient Engagement at Boston Children's Hospital
- Consumerism Drives Healthcare Branding, Rebranding Efforts
- PA Ranks See 'Phenomenal Growth,' Lack of Diversity
- Half of All Primary Care, Internal Medicine Jobs Unfilled in 2013
- 3 Traits Personality Assessments Can't Reveal
- Carondelet to Pay $35M to Settle Fraud Allegations
- Antibiotic Overuse a 'Huge Threat' to Patient Safety, Says CDC
- Cleveland Clinic Partners with North Shore-LIJ for Heart Care