DOD's EHR Failure Due to Poor Planning, Says GAO
Weaknesses in acquisition management and planning processes contributed to AHLTA's persistent underperformance. GAO identified four problem areas:
- A project management plan was not established to guide DOD's execution of the system acquisition.
- A systems engineering plan did not exist to guide the "significant complexity" of the technical development.
- Requirements were incomplete and did not reflect user and operational needs.
- There was no plan to improve users' satisfaction.
EHR Way Ahead is expected to address performance problems, provide unaddressed capabilities such as comprehensive medical documentation, capture and share medical data electronically within DOD, and improve existing information sharing with the Department of Veterans Affairs.
DOD said it is acting on all of the GAO recommendations.
John Commins is a senior editor with HealthLeaders Media.
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