Patient Check-In Technologies Cut Cost, Wait Times
After observing paper chart check-ins for 15 years as director of The Baylor Prostate Center in Houston,Kevin Slawin, MD, founder of the Vanguard Urologic Institute, says the number of lost charts and data errors declines with technology solutions such as Medikiosk.
"It lessens the work that I wouldn't consider high value and the patients can do itbetter. I think job satisfaction is higher when you are doing more interesting work," he says.
Slawin says the technology also gives administrators greater control over the practice. For example, administrators can monitor waiting times and patient satisfaction. As part of the check-in process, patients are given the opportunity to fill out a brief satisfaction survey. The 2010 results found:
- 39.25% of patients found check-in easy
- 53.39% of patients found check-in average
- 7.37% of patients found check-in difficult
In 2010, Vanguard saw an average of 15.28 patients per day and the average patient wait time was 2.44 minutes---the national average is 21.3 minutes, according to a 2010 NCR case study.
"On days when patients are rating check-in as difficult we can monitor that and adjust staffing as necessary to fix any problems," says Joe Reyes, Vanguard’s manager of technology and health informatics.
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