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Measuring Mission

John Commins, for HealthLeaders Media, January 13, 2012
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Shawn Smothers
Administrator, Trinity Kenmare (ND) Community Hospital

Positive outcomes and feedback from patients and their families tell us we are on track. They have to feel comfortable with you and trust you, as well. It is easier in a smaller facility than in a larger facility. The patients you ask the questions of are more involved intimately with the staff. We get to know them and their families and their likes and dislikes. The staff knows how much impact they can have, and they have either personally used the hospital or family or friends have used the hospital, and if you work at a place, obviously you want people to be pleased with the care they got or the treatment they got.

Not all healthcare can have good results, but it doesn't mean it can't be as good as it can be by looking at those things that you can do for each person in each interaction you have with them. I can't take away your disease, but what can I do to try to make today better for you? Most people don't stay in healthcare unless you have a personal mission to serve others, because it is too hard. You can get other jobs that pay better.

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