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3 Inexpensive Ways to Enhance Patient Experience

Marianne Aiello, for HealthLeaders Media, February 5, 2014

Better yet, surveys showed an increase in patient satisfaction scores. Staff members also received fewer phone calls requesting patient updates and reported that the experience was positive.

"Our experience suggests that implementation of open visitation at acute care and long-term care institutions can be accomplished with little disruption, is well utilized by visitors, improves the patient and family experience, and is generally accepted by hospital staff," the authors wrote.

Allowing patients and family members to spend more time together, whenever is convenient for them, is one of the easiest, least expensive ways to improve the patient experience, and likely create a more positive healing environment, too.

2. Offer Waiting Room Charging Stations
If you've ever had a layover in an airport without a power kiosk while your phone slowly drains its one remaining bar of battery that you needed to call for a ride when you finally get home, you understand how critical a well-placed charging station can be.

Its importance magnifies when a patient or a family member is trying to keep loved ones up to date on their condition, or even if they need to refuel the battery of their e-readers, tablets, or MP3 players to help them get through their treatment or wait time.

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2 comments on "3 Inexpensive Ways to Enhance Patient Experience"


Kristin Baird (2/9/2014 at 6:34 PM)
Marianne, thank you for sharing these suggestions. Everything that a patient and family encounters is part of the experience and should match the promise. If the hospital promises patient and family-centeredness then all of the examples you gave are right on target. And best of all, they don't have to cost millions of dollars. Look around and you will find ways to become more patient and family centered.

risk management (2/9/2014 at 8:27 AM)
Thanks a lot for your great article.