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The Flourishing Medical Tourism Business in America

Marianne Aiello, for HealthLeaders Media, April 16, 2014

"International patients seek treatment in the United States to access medical services with high success rates and good outcomes for surgeries and procedures that are not available in their country of origin," says Sonia Valdez, marketing manager for the health system's international department told HealthLeaders Media. "The elective international patient tends to look for value-added services or amenities when choosing a treatment facility."

The health system's Jackson International website describes such services and amenities in detail, including 24-hour concierge services, lavish patient amenities, and executive physicals.

"Jackson's international program offers international patients unmatched medical expertise, exceptional service, and peace of mind," Valdez says. "Our program was designed to provide patients with compassionate support and valuable guidance, as well as quick access to one of the top-rated hospitals in the United States."

The most popular services promoted on by Jackson International are high-risk obstetrics, pediatric cardiovascular services, trauma, and neurology. A "concierge process" offers quick admissions; "streamlined coordination" of all care; and "hospitality coordinators" for each patient, available 24 hours a day, who arrange transportation for patients (via air ambulance) and accompanying family members and friends, lodging for family and friends, and other non-medical needs. Jackson uses online registration to pre-qualify patients and determine "financial eligibility," including insurance coverage.

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2 comments on "The Flourishing Medical Tourism Business in America"


Todd (4/23/2014 at 11:44 AM)
Hard to see how a facility in Florida could come close to matching the total value (Cost/Quality) offered by many Joint Commission International Accredited facilities such as Anadolu, Bumrungrad or even perhaps Severance.

Joseph Harkins (4/17/2014 at 2:53 PM)
In the minds of world travelers, Florida is already a known commodity. Advertising won't be enough to increase and sustain medical tourism patients to Florida. Stakeholders – the hospital administrators, the physicians, the hospitality entities – interested in strengthening Florida's position as a medical tourism destination need to identify niche areas of healthcare and promote those services offered to patients who need them most.