“To generalize: Nurses are warm, whereas doctors are cool. Nurses act like real people; doctors often act like aristocrats. Nurses look you in the eye; doctors stare slightly above and to the right of your shoulder.”
Nurses find whatever time they can spare so they can interact with their patients and the organization should recognize the value of these interactions. Too often, hospitals haven’t been talking about patient satisfaction with their staff in the right way.
There needs to be a shift in the conversation:
Changing the nature of the conversation and involving nursing in the solutions may make more difference to patients emotional and physical care—and thus the patient satisfaction scores—than any gourmet food tray ever could.