“This is one of the most important jobs in this ER,” says Lane Burroughs, ER nurse manager. “[The wizard] has to be someone with very good organization skills and assessment skills.”
“It’s just phenomenal what it’s done for patient throughput” says Corle. “We have decreased the amount who leave without being seen. We are getting them back quicker. Economically, it’s been an improvement in getting more customers in to be seen.”
With the wizard, the ED also implemented a direct bed system where patients are brought back to open beds immediately after triage, rather than spending time in the waiting area before being called back. The wizard tracks open beds, makes sure just-vacated beds are cleaned quickly for the next patient, and pulls patients in from the waiting area as soon as a bed is ready.