Parkland Hospital Preps for CMS Reassessment
Of the 499 recommendations in Parkland's CAP, the hospital has completed 454, or 91%. Among the accomplishments Laxton highlighted are new resources for Parkland's emergency department . As recommended by Alvarez & Marsal, the hospital has added:
- 4 triage rooms
- 27 seats to its waiting room (18 reclining seats to be added by end of December 2012)
- Physicians to staff main ED on weeknights
The hospital also just signed a contract with EmCare for an urgent care clinic that is estimated to decrease a patient's length of stay in the ED by 75 minutes, or 20%. Already, ED LOS is down 28 minutes. "We are eating away at long wait times," says Laxton.
Changes in the ED are also expected to have a positive effect on patient flow, which had been an area of concern. Other progress noted by Laxton included:
- Revised nursing policies and procedures
- Implementation of a patient relations dashboard to resolve grievances and complaints
- Filled vacancies in nursing leadership
- Executive rounding throughout the hospital
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