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'CSI' Program Empowers Nurses to Improve Quality Metrics

Alexandra Wilson Pecci, for HealthLeaders Media, October 22, 2013

"I believe when it comes to making changes in healthcare, you really must include the frontline caregivers," she told me, because they're the ones who see what works and what doesn't work.

"The best ideas are not coming from the C-suite when it comes to care delivery," she says. The best ideas, she says, are "coming from front-line staff."

She says this initiative "encourages and requires that kind of environment." During the course of the program, a team of nurses will work with CSI faculty, an internal mentor, and the hospital's CNO to identify issues related to patient care, according to AACN.

Then, they'll develop and implement unit-based projects that aim to improve patient outcomes and decrease hospital expenses. AACN says the CSI Academy will provide each participating hospital with a $10,000 implementation grant to support the teams' learning and project implementation.

According to White, the premise of the program is to provide the tools to the frontline staff in critical care areas to identify and improve the root cause of a certain quality metric.

Each critical care team is asked to identify an area where they would like to see improvements. White says North Shore-LIJ is still narrowing down which issue it would like to focus on improving for the program.

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