First and foremost, says Toor, was getting nurses onboard with the idea of being tracked. Leadership kept the program optional and promised never to use the data to punish nurses. No matter what. Never.
"Ever, ever," Toor emphasizes. "If you're a leader and you need to do this to find out what you're staff is doing, you're not a very good leader."
"Because then you lose their trust," adds Ashley Simmons, MBA, LSS, MBB, Director of Performance Improvement. "That's not what we want it for at all." Instead, the nurses were told, "here's the info and here's how we can leverage it to help your workflow and help your team."
The hospital has kept that promise for nearly three years, using the data only to help nurses make their workflow more efficient, and never using it to write someone up for professional discipline. So far, the program has been very successful. Any nurse can come in at any time and ask to look at his or her own data, which can provide insight on days when a nurse might have felt especially harried or "off."