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1 in 3 Female Vets Dissatisfied with VA Healthcare

John Commins, for HealthLeaders Media, March 25, 2011
  •  Almost 25% of the respondents rated the convenience of VA facilities locations as poor, indicating that gender-specific care is difficult to obtain for a significant number of women.
  • More than 25% of those surveyed expressed dissatisfaction with VA in security-related issues – especially the degree of sensitivity surrounding a patient's personal information.
  • Approximately 25% of the respondents said they were dissatisfied with the level of competence demonstrated by VA healthcare providers when compared to private practitioners.
  • Almost 25% of the respondents gave VA a courtesy rating of less than positive.

The online, 67-question survey was conducted in January by ProSidian Consulting, LLC, based in Charlotte, NC.

Only about 25 percent of the 1.8 million Women Veterans are using the Department of Veterans Affairs (VA) Healthcare System.

"We found in our survey about 66% of the women not only registered for VA healthcare service, but they also maintained their private healthcare service," said Adrian Woolcock, managing principal of ProSidian. "In addition in that subset, only 40% have ever used VA. The women veterans overall do know what their benefits are. It's really a matter of focusing on improving the quality of service provided to women veterans."

Jones said the survey results provided insight about the gap between desired and actual performance of the VA healthcare system for women using it. Of the 2,936 respondents who answered that specific question, 63% were enrolled in the VA healthcare system. Of those, almost 30% were dissatisfied with the "reliability" of healthcare provided by the VA when compared to private healthcare providers, and more than 30% were dissatisfied when they compared the "responsiveness" of VA to that of private healthcare providers.

"The results from this survey will be used to refine The American Legion's outreach efforts (and) enhance its written and oral testimony to Congress and federal agencies," Jones said. "The survey results will also help identify unmet needs among women veterans and guide the development of strategic remedies."

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1 comments on "1 in 3 Female Vets Dissatisfied with VA Healthcare"


Chris Russell (3/26/2011 at 11:03 AM)
President Obama stated in his last State of the Union focus on health care that the VA health care system offers the lowest "standard of care" of all the federal healthcare systems (i.e. Medicare/Medicaid/VA). Based on my own personal experience and in the words of the doctors and oncologists at the MD Anderson Cancer Center in Houston, TX, the VA offered me nothing less than a "death sentence" for my "service-connected" disease. Had it not been for my being eligible to enroll and be treated under the auspices of Medicaid I would not be alive today. The VA has some wonderful and caring people working at their hospitals but they are constrained in what they can do by the constraints put on them via the Congress.