BCBS of TN Hard Drive Theft Threatens 521K Customers

The number of members reported in the Tier 2 category is larger because of BlueCross' decision to offer remediation services to all family members associated with the specific subscriber ID number identified during the data audit process. This decision was made to ensure all potentially at-risk members are protected.

To illustrate this point, 131,909 subscriber ID numbers were identified during the review of the customer service calls and there were 169,719 family members associated with the member ID numbers. Each of these 131,909 subscribers will receive a Tier 2 letter that extends the offer of remediation to all family members.

As of Feb. 5, there have been no reports of identity theft or credit fraud of BlueCross members as a result of the theft, the insurer said.