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Providers Grade Health Plans. Guess Who Still Stinks.

Jacqueline Fellows, for HealthLeaders Media, May 1, 2013

Independent BCBS plans were also ranked best at dealing with hospitals, paying claims promptly, and partnering with hospitals on new initiatives. Hospital leaders, however, ranked the health plan as paying the lowest reimbursement rates, proving there's no correlation, in this case, between rates and overall satisfaction.

Edwards likens BCBS to Medicare, saying that providers don't like the rates, but "they know what they're getting." The positive ratings some BCBS plans enjoy could position the carrier to weather the uncertain environment in 2014 when health insurance exchanges will be in full effect.

Here's the overall favorability ranking according to the survey results:

1. BCBS

2. Cigna

3. Aetna

4. Coventry

5. UnitedHealthcare

6. Humana

7. Wellpoint/Anthem

Interestingly, the hospitals' opinions of the large health plans mirror those of physician practices. MGMA-ACMPE conducted a similar survey of its members in November 2012. They ranked UnitedHealthcare last in overall satisfaction. In fact, the bottom three in that survey are the same bottom three in Revive's polling.

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