Physicians Aren't the Only Problem
"Disruptive physician behavior is the issue that just won't go away," says Barry Silbaugh, MD, of the American College of Physician Executives a statement after that group's own report [PDF] was released recently. That's an understatement.
"One potential explanation is that negative behavior exhibited by one member of a group spills over to other members of the group and hurts the group dynamic," Brewer said. "We also see that in a stressful environment, including one in which there is physician-to-RN abuse, there is more likely to be RN-to-RN abuse, as well."
In June, I wrote about another study by the same research team which found that new nurses who are verbally abused by nursing colleagues report lower job satisfaction, unfavorable perceptions of their work environment, and greater intent to leave their current jobs. In that column, I wrote that "if your organization hasn't taken the time to train its nurse leaders in conflict resolution, now's the time to do it."
But RWJF study shows that training nurse leaders isn't enough, especially when part of the problem appears to be abusive physicians.
"Physicians' verbal abuse of nurses is a long-standing problem and one we need to do much more to address," Christine T. Kovner, PhD, RN, FAAN, professor at the College of Nursing at New York University said in a statement.
- As Retail Clinics Surge, Quality Metrics MIA
- Providers' Push to Consolidate Roils Payers
- Medicare Cost, Quality Data Tools Weak, Says GAO
- RN Named Chief Patient Experience Officer
- No Employee Satisfaction, No Patient-Centered Culture
- Former NQF Co-Chair Linked to Conflicts of Interest in Journal Probe
- Population Health Pays Off for NY Collaborative
- How Simple Data Analytics is Driving Physician Incentives
- AMA Pushes Lame Duck Congress for SGR Repeal
- In PCMH, the 'P' is Not for 'Physician'