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Community Hospital Borrows Show Biz Staging

Alexandra Wilson Pecci, for HealthLeaders Media, October 5, 2011

"By the bed being on the left side of every room, and patients almost universally being examined on their right side, we've saved five or six steps every time a nurse goes into a room because they never have to traverse around the bed," he says. "You can imagine the tens of thousands, if not hundreds of thousands, of steps that are saved during the course of a year."

Barrow says the new hospital was "designed with you in mind." That means considering what every stakeholder, whether it's an employee, patient, or visitor, would want in a hospital. And although most people wouldn't choose to spend a week in a hospital over a week in Disney World, Disney's customer-centric mentality is certainly one to be admired.

"You go there and you marvel at the quality of the service of its people, the atmosphere, of the joyfulness that exists," Barrow says. "All you see is the reason that you came to Disney World."


Alexandra Wilson Pecci is a managing editor for HealthLeaders Media.

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