5 Ways to Energize Your Patient Experience Strategy
4. Get everyone engaged
One of his clients told Wolf that the key to their success was helping staff rediscover the passion that brought them to healthcare in the first place – care and service to others. It’s a simple message that resonates across departments and job titles. Cold hard cash can motivate, too. About 60% of the survey respondents said patient experience efforts are tied to individual performance reviews and bonuses.
5. It takes relentless commitment and continuous action.
The current thinking is that there is a ‘there’ that you get to with the patient experience. Wolf says there is not a ‘there.’ Improving the patient experience take continuous effort and relentless commitment by everyone. Hospitals want to get to a point where improving the patient experience isn’t a goal, it is simply the nature of the organization.
With federal payments tied to results, patient experience is more important than ever, HealthLeaders Media Industry Survey 2011 confirms.
Margaret Dick Tocknell is a reporter/editor with HealthLeaders Media.
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