"We created an individual staffing dashboard. So for each unit, and this is real time, anybody can go on our intranet, pick a particular unit at a particular time of day and find out what was the staffing model that day and that unit," says Giasante. "They see any unscheduled absences, or what was the ratio of employees on the unit to the patient. Any employee, manager, can go on there and check that out. That's ultimate transparency."
Giasante says this leads to an improved sense of teamwork on the department level. Employees are less likely to take unscheduled absences when anyone in the hospital can look up why a particular floor was short-staffed, and data is updated to the hour.
Within two years, the scheduling module paid for itself, says Giasante. Retention has increased and turnover has gone down by almost 10%. Three years in, employees surveyed reported higher job satisfaction levels.
"So many scheduling issues for managers are managed just by having data. Without that, a manager, to his or her credit, [has] to run [his or her] departments, things come up and they have to use their people and if we don't give them the tools to manage these schedules, then shame on us," says Giasante.