Hoping for Repeal is Not a Strategy
Look at your processes. Healthcare is complex, true, but its delivery need not be as complex as it often is. Re-engineering processes takes time, and takes people offline for periods of time. But a thorough re-engineering of inefficient processes at an already successful children's hospital showed a five- to eightfold return on investment, and it probably incidentally improved patient satisfaction scores and quality. So there's always room for improvement.
I'll have more on this particular case later, but with that kind of ROI staring you in the face, there's no excuse for inaction simply because the healthcare overhaul that you all thought you were getting now seems like it might blow up under new political leadership in Congress.
Take action now. It's just good business.
Philip Betbeze is senior leadership editor with HealthLeaders Media.
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