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How iPads Improve the Patient Experience

Marianne Aiello, for HealthLeaders Media, April 11, 2012

iPads Replacing Check-in Forms
An HR platform called Drchrono markets an iPad app called OnPatient, which allows hospitals to check patients in via iPad instead of paper forms and clipboards.

Healthcare providers can create a customized check-in form. Then when patients fill out the for the first time, they input their personal, demographic, and insurance information, take a profile photo, review their medications and allergies, and their records are saved for future use.

The app integrates with Drchrono’s full suite of iPad EHR services aimed at helping caregivers modernize their record keeping processs.

"The OnPatient check-in app digitizes the waiting room and eliminates significant barriers to mass adoption of patient check-in technology by leveraging sophisticated iPad technology," Michael Nusimow, co-founder and CEO of Drchrono, told Mashable. "We designed the OnPatient app to be intuitive for both physicians and patient users to create a better patient check-in experience."

Verdict: This process is not ideal for all patients, especially the elderly and the technologically unfamiliar, but would be a hit with Gen-X and Gen-Y. It may be an asset for hospitals reaching out to younger demographics.

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17 comments on "How iPads Improve the Patient Experience"


Jan Rumaks (4/30/2012 at 2:18 PM)
Very innovative uses. How do you manage inventory control (ie keep patients, visitors and/or staff from making off with the I-pad or Android tablets)?

Lu Borges (4/20/2012 at 12:04 AM)
We've been using touch devices (iPods, iPads) for several years now in our pediatric hospital (Child Life Department) with amazing results. Our primary use is for supporting peds patients during invasive medical procedures and in prepping them for surgeries. I've posted alot of info on our page www.mschildlife.org, but would be glad to share info with anyone.

Shawn Baker (4/19/2012 at 3:15 PM)
1) Regarding Jenkins comment I agree that only considering the Apple product may limit your ability to find the best solution for your organization. We are implementing the use of Android tablets in our 25 provider Orthopedic Clinic. Our 1st step was to test the Ipad and 3 versions of Android tablets. All the units except 1 had at least minor problems running our EMR application. The Ipad was the worst. Fortunately we found one that worked wonderfully. We also use a docking station with a keyboard, mouse and large monitor in every exam room. The MA or provider walks into the room, puts their tablet into the dock and 3 seconds later the image pops onto the monitor and the unit looks and feels like a PC. This is cheaper and more efficient than having a PC in every room. If it was a PC the caregiver would have to log in everytime they entered a room. Speed is critical to us so any time savings is huge. 2) Regarding HIPPA security. Our EMR is web based so as long as you use passwords, a stolen tablet or laptop should pose no risk of data exposure. There should be no patient data residing on the tablet. I'm always looking for improvement so please comment if you have any ideas. Thanks! Shawn Baker, EMR Project Manager (contractor), Eastern Oklahoma Orthopedic Center. 812-709-1028