The quality of those hires matters, as well. With the reimbursement structures of the PPACA more aligned with patient experience and the quality of patient care, hospital HR executives are figuring out strategies to not only recruit at a high volume, while keeping costs low, but to make strategic decisions with the patient experience in mind.
When asked about current HR initiatives to improve patient satisfaction 80% of respondents said they are working to improve employee satisfaction, followed by 78% who said they are working to create a culture of employee accountability, and 70% who said they are focusing on improving the patient experience (70%). Survey respondents could choose multiple answers.
To improve patient safety, another key element of the PPACA, 79% of hospital HR professionals said one of their initiatives was to improve workforce education and development, followed by 66% who said they are working to improve employee satisfaction.
The biggest challenge to achieving their HR initiatives is the perception that there are too many competing initiatives 72% of respondents said. Slightly fewer, 65%, said there isn't enough time for projects.